Just as customers are no longer happy to reach your company using one or few channels, your business partners, suppliers and employees are no longer happy using one or few channels for feedback and to work collaboratively. Fortunately, there are many platforms available that will help you be an omnichannel collaborating enterprise.

This course will highlight the behavioural patterns of different customer, employee and partner segments where different platforms will fit, how best to channel the energies with the right platforms.

There will also be introduction and some hands-on on some of these platforms and the technologies used.